Privacy Policy for Sheba Store

Effective Date: 20-10-2024

At Sheba Store, we are committed to protecting the privacy and security of our customers and vendors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce marketplace, whether as a buyer or a seller. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information from both customers and vendors to enhance your experience on our marketplace. The types of information we collect include:

Personal Identification Information: Name, address, phone number, email address, and payment details.
Account Information: Username, password, and order history.
Vendor Information: Business name, tax information, product listings, bank account details, and transaction history.
Browsing Information: IP address, browser type, and interactions with the site (including pages visited and links clicked).
Device Information: Data from the device used to access our site, including geolocation, device model, and operating system.
Payment Data: Credit/debit card information, mobile financial service (MFS) details (such as bKash, Rocket), and transaction records.

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

Improving Our Services: Enhancing the user experience, customer service, and vendor support.
Order Fulfillment: Processing and delivering orders, managing payments, and providing customer support.
Communication: Contacting you regarding your account, orders, promotions, and updates.
Analytics: Monitoring and analyzing trends, usage, and activities to improve the marketplace’s performance.
Marketing: Offering personalized recommendations and targeted advertising based on user preferences and behaviors.
Vendor Management: Facilitating vendor onboarding, compliance monitoring, and sales data reporting.

We may also use your information for internal business purposes, including legal compliance, audits, and data analysis.

3. Sharing of Information

We may share your personal information in the following ways:

With Vendors: Sharing customer details (e.g., name, shipping address) with vendors to fulfill your orders.
Third-Party Service Providers: We engage third-party companies for payment processing, delivery services, and marketing efforts.
Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain the right to use aggregated, anonymized data (not personally identifiable) for any business purpose, including marketing and partnerships.

4. Customer & Vendor Control

As the owner of this marketplace, we reserve the right to:

Monitor Transactions: We can monitor, record, and analyze all transactions between buyers and vendors to ensure compliance with our terms.
Control Marketplace Access: We retain full authority to restrict, suspend, or terminate access to the platform for any user (customer or vendor) at our sole discretion.
Product & Vendor Management: We can dictate which products and vendors are allowed on our platform, with the right to delist any product or vendor without prior notice.
Data Retention: We can retain personal and transactional data for as long as deemed necessary for business purposes, even if an account is deactivated.

5. Security

We implement reasonable administrative, technical, and physical security measures to safeguard your information. However, no security system is completely foolproof, and we cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Keep you logged into your account
Remember your shopping cart and preferences
Analyze site traffic and usage trends
Deliver personalized advertising

You can control your cookie preferences in your browser settings, but disabling cookies may limit your ability to use certain features of the marketplace.

7. User Rights

As a user of our marketplace, you have certain rights over your personal information:

Access: You may request access to your personal data at any time.
Correction: You have the right to correct any inaccurate or outdated information.
Deletion: You may request the deletion of your personal data, but we reserve the right to retain data necessary for legal or business purposes.
Opt-Out: You can opt out of receiving marketing communications from us at any time.

Please note that while we provide users with some control over their data, our priority is the operational and business needs of the marketplace.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on the website. It is your responsibility to review this policy periodically for any updates.